Shipping policy

Shipping Policy

At Hanchuan Yunqi E-commerce Co., Ltd., we provide worldwide shipping for our handmade and customized glass hammer paintings. Each item is carefully produced, inspected, and securely packaged before dispatch.

For operational efficiency, shipping rates and delivery times are grouped by geographic regions.

1. Order Processing Time

All products are handmade and made-to-order.

  • Processing Time: 2–5 business days

  • During peak seasons (holidays, promotions, or high order volume), processing may take longer

  • Customers will be notified by email if delays occur

2. Shipping Coverage & Delivery Time

We ship globally. Delivery times below are estimates only and do not include customs clearance delays.

🌏 Asia

Includes: China, Hong Kong, Macau, Taiwan, Japan, South Korea, Southeast Asia, South Asia

  • Delivery Time: 3–10 business days

  • Shipping Fee: $12–$18

🌍 North America

Includes: United States, Canada, Mexico

  • Delivery Time: 7–14 business days

  • Shipping Fee: $25

🌍 Europe (Including Russia & CIS)

Includes: United Kingdom, Germany, France, Italy, Spain, Russia, and other European countries

  • Delivery Time: 7–14 business days

  • Shipping Fee: $25

🌏 Oceania

Includes: Australia, New Zealand

  • Delivery Time: 7–12 business days

  • Shipping Fee: $22

🌎 South America

Includes: Brazil, Argentina, Chile, and other countries

  • Delivery Time: 10–18 business days

  • Shipping Fee: $30

🌍 Middle East & Africa

Includes: UAE, Saudi Arabia, Israel, South Africa, and others

  • Delivery Time: 7–14 business days

  • Shipping Fee: $25

🌐 Remote & Other Countries

Includes all countries not listed above

  • Delivery Time: 10–18 business days

  • Shipping Fee: $35

3. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or VAT upon arrival in the destination country.

These fees are determined by local customs authorities and are the responsibility of the customer.

We do not collect or control these charges.

4. Fragile Packaging & Damage Protection

All glass hammer paintings are fragile artworks.

We use reinforced packaging including foam protection, shock-absorbing materials, and multi-layer protection to minimize shipping risks.

If your order arrives damaged:

Please contact us within 48 hours of delivery and provide:

  • Order number

  • Clear photos of product damage

  • Photos of packaging

  • Photos of shipping label

📧 Email: info@yunqicustom.com

After verification, we will provide a replacement or refund.

5. Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking information.

Tracking updates may take 1–3 business days to appear.

6. Delivery Delays

Delivery times are estimates and are not guaranteed.

Delays may occur due to:

  • Customs inspections

  • Weather conditions

  • Carrier delays

  • Peak season logistics

We are not responsible for delays caused by third-party carriers.

7. Contact Information

If you have any questions about shipping, please contact us:

Company Name:
Hanchuan Yunqi E-commerce Co., Ltd.

Email:
info@yunqicustom.com

WhatsApp:
+86 18674012708

Business Address:
Room 310, Unit 3, Building 8, Xihu International Plaza, Xihu Avenue, Xiannüshan Subdistrict, Hanchuan City, Xiaogan City, Hubei Province, China

Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)