Privacy policy

Privacy Policy

Last updated: May 7, 2026

Hanchuan Yunqi E-commerce Co., Ltd. operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the "Services"). Hanchuan Yunqi E-commerce Co., Ltd. is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described.

Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services:

  • Contact details (name, shipping address, billing address, phone number, email address)

  • Financial information (payment method details processed securely via payment providers)

  • Account information (username, password, preferences)

  • Transaction information (orders, returns, exchanges, cancellations)

  • Communications (customer support messages and inquiries)

  • Device information (IP address, browser type, device identifiers)

  • Usage information (how you interact with our website and services)

Sources of Personal Information

We collect personal information from:

  • Directly from you (orders, account creation, customer service)

  • Automatically through cookies and website usage

  • From payment and logistics service providers

  • From third-party service partners (such as analytics and shipping providers)

How We Use Your Personal Information

We use your personal information to:

1. Provide and Improve Services

  • Process and fulfill orders

  • Handle payments and refunds

  • Arrange shipping and delivery

  • Provide customer support

  • Improve user experience and product offerings

2. Marketing and Advertising

  • Send promotional emails or messages

  • Show relevant product advertisements

  • Improve marketing effectiveness

3. Security and Fraud Prevention

  • Prevent fraudulent transactions

  • Ensure secure payment processing

  • Protect our website and users

4. Legal Compliance

  • Comply with applicable laws and regulations

  • Respond to legal requests or disputes

Special Privacy Promise for Customized Orders

The photos, images, or designs you upload for your custom glass hammer painting are used only for production and order fulfillment.

We guarantee that all uploaded files will be securely deleted within 7 days after order completion and will not be used for marketing or shared with third parties.

How We Share Personal Information

We may share personal information with:

  • Shopify and service providers (payment, logistics, IT services)

  • Marketing and analytics partners

  • Shipping and fulfillment companies

  • Legal authorities when required by law

  • Business partners when necessary for service operation

Relationship with Shopify

Our store is hosted on Shopify, which processes certain personal information to provide and improve services.

For more information, please refer to Shopify’s privacy policy and privacy tools.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies separately.

Children's Privacy

Our services are not intended for individuals under the legal age in their jurisdiction. We do not knowingly collect personal data from minors.

Data Security and Retention

We use reasonable security measures to protect your information.

However, no system is completely secure.

We retain personal information only as long as necessary for:

  • Order fulfillment

  • Legal compliance

  • Dispute resolution

  • Business operations

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Request data portability

  • Opt out of marketing communications

To exercise your rights, please contact us using the information below.

International Data Transfers

Your personal information may be transferred and processed outside your country, including in China and other jurisdictions where service providers operate.

We take appropriate measures to protect your data during such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Information

If you have any questions about this Privacy Policy, please contact us:

Company Name:
Hanchuan Yunqi E-commerce Co., Ltd.

Email:
info@yunqicustom.com

WhatsApp:
+86 18674012708

Business Address:
Room 310, Unit 3, Building 8, Xihu International Plaza, Xihu Avenue, Xiannüshan Subdistrict, Hanchuan City, Xiaogan City, Hubei Province, China