FAQ
Frequently asked questions
How quickly can you answer my question(s)?
You can expect a response within6–12 hours. During peak times, response times may be slightly longer.
Will my order come in one package ?
Depending on your order size, items may be shipped in separate packages. Each package will have its own tracking number.
I received a damaged item, what do I do ?
We’re sorry your order didn’t arrive in perfect condition!
Please email us
with:
Your name
Order number
Clear photos of the damaged item
We’ll resolve the issue as soon as possible.
Can I track my orders?
Yes. Once tracking numbers are available, we’ll send them via email or SMS.
You can also use the Track Your Order link on our website with your tracking number.
For assistance, contact us